How to File a Claim
At trust Compass, we believe our clients should take reporting personally. Filing a claim correctly and promptly is the best way to ensure your rights are protected and to avoid any legal or procedural clashes.
In the even on an incident, please follow these guidelines strictly, categorized by the nature of emergency.
Immediate Action Steps!
Before contacting the company, ensure safety first. Depending on the emergency, contact the adequate authority (Fire Department, Police, etc.), then immediately call Trust Compass.
Crucial Rule: Never accept liability at the scene before confirming with your company representative and the appointed expert.
Medical Claims
With the current absence of consistent government support (MOH/NSSF), your private medical insurance is your primary safety net.
Honesty is Key
If you are a first-time policyholder, you must complete a Health Questionnaire. Answer all questions fully. Leaving out past or current health issues is considered a "False Declaration" and is grounds for claim rejection.
The TPA System
Our programs are monitored by a Third-Party Administrator (TPA). Your insurance card acts as your payment—no cash is required at the admission desk for covered surgeries.
Pro Tip for "Cold Cases"
For non-emergency (elective) procedures, request a "Visa" (Pre-Approval) from the Company in advance. This avoids long wait times in hospital halls while waiting for TPA authorization.
Motor Insurance
With the current absence of consistent government support (MOH/NSSF), your private medical insurance is your primary safety net.
Steel Collision
Call an expert immediately, then notify the Company.
Bodily Injury
Call the adequate authorities (Ambulance/Police) first, then notify the company immediately after
Marine Insurance Tips
To ensure your cargo is protected and your reporting is seamless, choose the right policy structure:
Single Shipments
Simply fill out our questionnaire for a rapid, one-time quote.
Frequent Shipments
(Same Goods)
Request an Annual Floating Policy. This saves you the cost of minimum premiums on small shipments and protects you in case of an accidental omission or late reporting.
Frequent Shipments (Diverse Goods)
Ask for an Annual Open Cover insurance.
Full Disclosure
Regardless of the policy type, full details must be provided for every shipment.
Property (Fire & Burglary)
Property claims require official documentation to be legally valid.
Call Authorities
Contact the Fire-fighting Department or Police immediately.
Notify Us
Call the company right after the authorities are alerted.
Unauthorized Clean-up
Do not touch, move, or discard any destroyed property until the loss adjuster has conducted their inspection.
Workmen’s Compensation (Work-Related Injuries)
In the event of a workplace accident, following the administrative process is vital to ensure the injured employee receives their legal indemnity and medical coverage.
Fill the Declaration
Complete the Declaration Form that was attached to your policy at the time of issuance.
Seek Treatment
Ensure the injured worker is taken to the nearest medical facility.
Submit Documentation
Provide Trust Compass Insurance with:
- A copy of the completed Declaration Form.
- The official Medical Report is provided by the treating physician or hospital.
FAQ
-
What plan should I choose: Third Party or Comprehensive?
Your family home is a major investment. At least a third of your household income will go to keep and maintain it. A life insurance policy can give your family a way to off the home's mortgage and make sure they can continue to live there worry-free.
-
How fast can a claim be processed?
Minor repairs can be approved within hours through our network of approved garages.
-
Is roadside assistance available?
Yes, it can be added as an optional benefit to your plan.
-
Do fleet policies get discounts?
Yes, businesses with multiple vehicles receive fleet pricing and simplified administration.